A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru has decided that a defect, which relates to motor vehicle safety, exists in all 2018 model year Legacy and Outback vehicles.

Due to a software programming error, the calculation of the remaining driving distance until the fuel tank is empty may be incorrect, especially near the end of the fuel tank capacity.

The low fuel warning light may not illuminate at the intended remaining fuel level and the driving range indicator in the multi-information display may indicate a positive distance-to-empty when no usable fuel is remaining.

If the driver continues to operate the vehicle, the vehicle may run out of fuel, causing the engine to stall. If the engine were to stall, there is an increased risk of a crash.

The remedy to correct this condition is not yet available.

Subaru is in the process of acquiring the reprogramming tools necessary to perform this repair. Once those tools are available, Subaru will contact you again by mail advising you to schedule an appointment with your Subaru retailer (dealer). The reprogramming tools are expected to be available by the end of the first quarter of 2019.

As a precaution, please be sure to maintain at least one-quarter tank of gas in the vehicle, as indicated by the fuel gauge, until this repair can be performed.

WTW-82 Service Program FAQs:

Q: What should I do?
A: Subaru is in the process of acquiring the reprogramming tools necessary to perform this repair. Once those tools are available, Subaru will contact you again by mail advising you to schedule an appointment with your Subaru retailer (dealer). The reprogramming tools are expected to be available by the end of the first quarter of 2019.

As a precaution, please be sure to maintain at least one-quarter tank of gas in the vehicle, as indicated by the fuel gauge, until this repair can be performed.

Q: Are there any precautions I should take until the vehicle is repaired?
A: As a precaution, please be sure to maintain at least one-quarter tank of gas in the vehicle, as indicated by the fuel gauge, until this repair can be performed.

Q: What will be done to the vehicle?
A: Once the necessary reprogramming tools to perform this repair are available, Subaru will reprogram the distance-to-empty logic in your vehicle at no cost to you.

Q: What Subaru models are involved?
A: All 2018 model year Legacy and Outback vehicles.

Q: Do I need to make an appointment?
A: Yes. Once the necessary reprogramming tools to perform this repair are available, please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.

Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free of charge for you.

Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.